Strata Trust Company (Formerly Self Directed IRA Services) Reviews

This is a third party review of Strata Trust Company. This due diligence report reviews over 100 different data points for Strata Trust Company to provide you with a thorough due diligence report of the company to help you make a better decision. The public version provides only 20 of these data points. If you want to see the full version of this review, you can click the button below.

100%
Transparency Index

Information last updated on: 09/10/2025

Company certified on: 02/29/2016

1

Strata Trust Company

Introduction

Strata Trust Company (formerly, Self Directed IRA Services, Inc.) was founded in 2008 as a wholly-owned subsidiary of Horizon Bank. Strata provides administration and custody of alternative and traditional assets in self directed IRAs for individuals and small businesses nationwide. They specialize in allowing a wide range of investment vehicles within Traditional, Roth, SEP and SIMPLE IRA accounts including, real estate, trust deeds, mortgages, crowdfunding investment portals, gold and precious metals, promissory notes, closely-held stocks, REITs, private limited partnerships, limited liability companies and more.


2

Strata Trust Company

Contact Information

Website:

Phone Number:

(866) 928-9394

Email:

Offices:

Corporate Office:

7901 Woodway Dr., Waco, TX 76712

Treasury Office:

600 Congress Avenue, Suite 500, Austin, TX 78701

Mailing Address:

PO Box 23149, Waco, TX 76702-3149

Business Hours:

8:00 AM - 5:30 PM CST (Monday - Friday)


3

Strata Trust Company

Company Details

Company Classification: 

Custodian

Date Established (under current name):

2008

Type of entity:

C-Corp

Who provides custody for client assets:

Strata Trust Company (Self)

Company is registered in: 

Texas

Primary Line of Business

Providing self-directed IRA custody to clients for alternative investments

Other Lines of Business:

Trust Administration

Typical Client:

Individual Retail Clients

Capable of working with Financial Advisory Firms

Yes

Governmental Agency Oversight: 

As a wholly-owned subsidiary of a Texas-chartered state savings bank, They are regulated by the Federal Depositors Insurance Corporation (FDIC). In addition, through Horizon Bank, They are audited regularly by independent auditing firms such as RSM (McGladrey) and by firms such as Ascensus for IRA compliance.

Company's Last Audit: 

November 2015 (McGladrey)

Summary of Assets Under Custody

Number of Active Clients:

23,000+

Number of Active accounts:

23,000+

Amount of assets company provides custody for:

$1 Billion+

Self-Directed IRA Industry Affiliations

Self-Directed IRA industry affiliations (outside of this company):


Ownership of industry related websites:

Horizon Bank (Parent company's website)

Industry related company affiliations:

Strata Trust Company is a wholly-owned subsidiary of Horizon Bank

Industry related non-profits:

None

Industry related associations:

Industry related board of trustee positions:

Kelli Click is a RITA board member

Industry related publications:

None


4

Strata Trust Company

Fee Schedule

Account Setup Fee:

$50

Account Termination Fee:

$250

Service Fee Classification: (flat, transaction-based, asset-based, hybrid)

Transaction-based fees

Company Fee Schedule:

* Use the Strata Trust Company Fee Calculator (click button below) to calculate your estimated fees based on the company's published fee schedule. This is a useful tool when comparing different custodians based on your cost to use them. Please note, if you have never before used a self-directed IRA custodian or administrator to administer your account, the fees will be different than most broker dealers that provide transactional services for stocks, bonds, and mutual funds.


5

Strata Trust Company

Available Account Types

Type of Account:

Available at Strata Trust Company

Traditional IRA

Yes

Roth IRA

Yes

SEP IRA

(or SERSEP)

Yes

SIMPLE IRA

Yes

Individual 401(k)

No

Defined Contribution Plan

(Group plan e.g. 401k, 403b 457)

No

Defined Benefit Plan

(pension)

No

ESOP

(Employee Stock Ownership Plan)

No

Health Savings Account (HSA)

No

Education IRA (ESA)

(Coverdell Education Savings Account)

No

Non-Qualified Account (Individual)

No

Non-Qualified Account (Joint Tenants)

No

Trust Account

No

Partnership / Limited Partnership

No

UTMA / UGMA Custodial Account

No

C-corp, S-corp, or LLC account

No

Other:

N/A


6

Strata Trust Company

List of Allowable Assets

Type of Asset

Allowed For Custody?

Real Estate

Yes

Private Placement (Reg A)

Yes

Private Placement (Reg D)

Yes

Private Placement

(e.g. REIT, BDC, etc)

Yes

Precious Metals

Yes

Futures or Managed Futures

No

Options or Hedges

(non-publicly Traded)

No

Bitcoin (or other virtual currency)

No

FOREX

No

Hedge Funds

Yes

Limited Partnerships

Yes

Single-member LLC

(or Checkbook LLC)

No

Multi-member LLC

Yes

REITs

Yes

Annuities (fixed or Variable)

No

Viaticles or Life Settlements

No

Insurance (other)

No

Trust Deeds

Yes

Tax Liens

No

Private Lending (Unsecured Notes)

No

Private Lending (Secured Notes)

Yes

Private Company Stock

Yes

Public Company Stock (or ETFs)

Yes

Publicly Traded Options

Yes

Church Bonds

No

Mutual Funds or Closed-End Funds (CEF)

Yes

Livestock, Horses, or similar animals

No

Business Development Company (BDC)

Yes

International Real Estate

No

International Asset (other than real estate)

No

Other

N/A

 

Does Strata Trust Company sub-custody certain assets at other firms:

Traditional Assets (TD Ameritrade)

Does Strata Trust Company provide sub custody services to other firms:

No

Asset Specialization:

Precious Metals & Real Estate

Most popular assets held:

  • Precious Metals
  • Crowdfunded Assets
  • Real Estate Private Placements (Reg D)

7

Strata Trust Company

Operations

Client account title format:

Self Directed IRA Services, Inc. Custodian FBO: [Client Name ] IRA

Number of full-time employees:

30

Process for setting up a new account:

  1. They run the CIP/OFAC check. If cleared, we then move the Step 2.
  2. Activate the new account in their trust accounting system.
  3. Send a welcome letter to the client to confirm new account number, and steps the client can take to self enroll for online account access to view account, receive statements, tax forms and other communications.

Process for adding a new asset to client account:

They maintain Investment Checklists for each type of asset (Precious Metals, Private Equity, Private Debt, Real Estate, etc.) as a packet (bundled with the required forms), and the client would provide the items shown on the checklist for their administrative review (usually within 1-2 business days) to determine operational feasibility. If accepted, they will communicate this to the client and process the investment purchase. If not accepted, they will communicate this to the client along with the reason that the investment does not appear to be administratively feasible.

Procedures in place to protect client information:

As a regulated financial institution, they employ all required operational procedures to protect the client information, and use a secure email service (ZIX) when remitting client information by email.

Procedures for annual valuations: 

Annual FMVs are required, and letters are sent out in January to the investment issuer or to the client, with 30 day suspense follow-ups. After 90 days, the client will be copied on letters to an investment issuer. As a regulated IRA custodian, they will resign as custodian on the account if the FMV is not provided within a reasonable time.

Procedures for when an investment is suspected to be or is found to be fraudulent:

They will report suspected fraud to the appropriate authorities, and place a freeze hold on any related account(s).


8

Strata Trust Company

Technology

Does company participate in DTC system:

No

Details of DTC:

N/A

Does company accept Fed Funds wires:

Yes

Fed Funds wire details:

Horizon Bank: ABA# 111907940

Client account access: 

Innovue (by Innovest Systems, Inc.)

Accounting:

Innovue (by Innovest Systems, Inc.)

Account reporting:

Convey/Sovos for tax form reporting (1099-Rs, 5498s)

Trading investments:

None. Trading is done via TD Ameritrade

Safekeeping of client assets:

Precious metals are stored with Delaware Depository or Brinks.

Record keeping of client assets:

Innotrust (by Innovest Systems, Inc.)

Document storage:

DocLinks

Compliance:

Proprietary with some enhancements in Innotrust

Security and client information protection:

CSI CIP, Lexis Nexis, and ZIX for secure email.


9

Strata Trust Company

Management Team

  • Kelli Click, President
  • Jeff Thompson, Chief Operations Officer
  • Michelle Maruri, Chief Financial Officer
  • William Pascarella, Chief Technology Officer
  • Anthony Carl, VP of Compliance and Risk Management
  • Margaret McVan, Director of Client Experience
  • Sharon Filer, Director of Operations
  • Kaitlyn Felan, Accounting Manager

Access Company Management Profiles

Glassdoor Ratings: (How company rates as an employer) (No Profile)


10

Strata Trust Company

Client Protection

Insurance coverage limits for client assets:

$1 Billion

Coverage for uninvested cash balances:

$250,000 FDIC coverage; CDRs option available for higher balances

Errors & Omissions coverage (E&O):

$5,000,000

Additional or supplemental insurance coverage for client accounts:

$5,000,000 Bankers Professional Liability and $5,000,000 Directors & Officers Liability. They maintain the comprehensive insurance package through their bank holding company.

Have any owners or managing members of the company been charged with a felony, theft, or fraud:

No

Has the company itself ever been investigated, charged, or convicted of a felony, fraud, theft, or industry related violation:

No


11

Strata Trust Company

Customer Satisfaction

Better Business Bureau: (click to review BBB overview)

Accredited Business since:

07/08/2010

BBB Rating:

A+

Yelp Ratings: (click to review yelp ratings)

Read Yelp Ratings (No Profile)

Number of people on customer service team:

10

Number of people on the "premier" or " institutional" customer service team:

5

Number of people on the team that performs investment reviews for client assets:

2

Average turnaround time for a client's new investment (assuming all documents required have been send in by client):

24 hours

Average turnaround time for setting up a new client account (assuming all documentation required has been sent in by client):

24 hours

Method of client account access:

Online Account Access & Quarterly Account Statements

Is client education provided by company:

Yes (Online)

Is financial advice provided by company to client:

No


12

Strata Trust Company

Self Direct Your Retirement Transparency Index

The Self Direct Your RetirementTransparency Index is a metric we have developed to indicate how transparent self-directed IRA custodians and administrators are about their company. We value transparency as an ideal trait from a company that is providing custody or administration of your retirement accounts. It shows that the company has nothing to hide about their activities. You should consider this when you are making your choice.

The Self Direct Your Retirement Transparency Index is split into two parts. The first part is whether they voluntarily provided this information to us or whether we had to find this data on our own. Companies that provided us with the data were given the "company certified seal". If they did not participate, the seal does not show up in their profile. The second part of the index is how transparent the companies were in providing us with this information. A higher transparency number indicates a more transparent company. A number above 80% is ideal. There may be legitimate reasons companies do not want to share certain information, but you should consider this when making your decision.

Below the seal, we have listed the last time the company provided us with information. As long as the company has the certified seal, the information should be considered up-to-date. We contact the company periodically to ensure the information is accurate. If the company chooses not to verify the information, then we remove the seal. Transparency is only one factor you should consider when choosing a self directed IRA custodian or administrator.

100%
Information Transparency

Willingness to provide information - Extremely High

Company Certified Information

Information last updated on: 02/29/2016


13

Strata Trust Company

Compared to Peers

Visit the Self-Directed IRA custodian & administrator comparison page to see how Strata Trust Company compares to its peers.


14

Strata Trust Company

Company Spotlight - Industry Trends

We asked Strata Trust Company to provide their individual insight into the following questions. This section is a bit more personal. The idea is that it will give you more insight into the company you are considering to provide custody of your investments. 

What trends do you see in the self-directed IRA industry?

Trends toward regulatory changes that require administrators to title custodial assets and cash in the name of their related custodian.

What trends in asset types do you see at your firm?

With the issuance of the Title 3 crowdfunding rules, crowdfunding is emerging as the most popular asset type.

What is your firm's biggest concern about the self-directed IRA industry?

The bad actions of IRA Administrators and firms like Equity Trust Company tainting the industry.

Please list some additional concerns your firm has about the industry?

IRA administrators that participate in webinars and other events with investment product sponsors, often sharing/promoting these events to their customer base.

Do you see any changes in regards to what investors want from custodians and administrators?

Greater transparency, better customer service.

What are your company's biggest challenges?

Finding efficient solutions for managing our growth

What are the self-directed IRA industry's biggest challenges?

Transparency and legitimacy

What needs to be changed in the Self-Directed IRA industry?

Fair Market Value of IRA assets needs to be reported properly. IRA accounts need to be titled properly. Administrators should be directly regulated by state banking authorities.

How could the Self-Directed IRA Industry improve?

Automation of direct transfers between custodians.

What is the biggest reason for the company's success?

Great Knowledge or Expertise & Great Customer Service

Company's view of important of the following items (ranked in order of importance)

  • Coordination - Coordinating with other custodians, administrators, and professionals.
  • Legitimacy - Prevention of fraudulent investments and schemes. 
  • Transparency - Providing Clients with Transparent information. 
  • Visibility - Creating greater visibility about self directed IRAs to investors.

15

Strata Trust Company

Conclusion

Strata Trust Company has a high level of transparency. This is exactly what we look for in a custodian or administrator. Without this high level of transparency, we would not have access to the information we would need to make the best decision possible.

Looking for companies with this high level of transparency is only the first step in the process of finding a suitable self-directed IRA custodian or administrator. With this information, you can make a determination about whether Strata Trust company is the best choice for your retirement investing needs. 

Please use our Self Directed IRA Custodian & Administrator Comparison Tool to help you assess whether Strata Trust Company is the right choice for you.


One of the biggest areas of frustration we see from self-directed IRA investors is when they realize they have chosen the wrong self-directed IRA custodian or administrator. Choose your Self-Directed IRA custodian or administrator wisely. If you put the time in now to find the right company, you will save time, money, and aggravation later. Read our Choosing a Self-Directed IRA Custodian report for more information.

Next Steps... Once you have located your ideal Self-Directed IRA Custodian or Administrator, you will be on your way to self-directing your retirement. If you decide that this process seems too complex and you need assistance or financial advice, feel free to contact us. Our wealth management firm specializes in providing financial advice pertaining to alternative investments held in self-directed IRAs and 401ks. We are fiduciaries and provide unbiased advice. Contact us if you want to learn more about our services.


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