Provident Trust Group Reviews

This is a third party review of Provident Trust Group. This due diligence report reviews over 100 different data points for Provident Trust Group to provide you with a thorough due diligence report of the company to help you make a better decision. The public version provides only 20 of these data points. If you want to see the full version of this review, you can click the button below.

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Information last updated on: 11/16/2025

Company certified on: 12/26/2018

1

Provident Trust Group

Introduction

Provident Trust Group is a privately owned, independent trust company located in Las Vegas, Nevada. At its core, Provident Trust Group is a self-directed administrator and custodian of IRA assets that also provides a comprehensive array of trust, escrow, self-directed IRA, asset custody, and other related services. Provident Trust Group aims to eliminate unnecessary red tape and focus on what really matters—delivering the highest level of service to meet their clients’ needs.

Update: Announced on August 15th 2016 The Beneficient Company announced they will be acquiring Provident Trust Group. Currently Ascensus owns Provident Trust Group


2

IRA Services Trust Company

Contact Information

Website:

Phone Number:

(888) 855-9856

Email:

Offices:

Corporate Office:

8880 W. Sunset Rd., Suite 250, Las Vegas, NV 89148

Business Hours:

7:00 AM - 4:00 PM PST (Monday - Friday)


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Provident Trust Group

Company Details

Company Classification: 

Custodian

Date Established (under current name):

2008

Type of entity:

LLC

Who provides custody for client assets:

Citizens Business Bank

Company is registered in: 

Nevada

Primary Line of Business

Providing self-directed IRA custody to clients for alternative investments

Other Lines of Business:

  • Trust Administration
  • Escrow
  • Defined Contribution (group plan) TPA, Record Keeper, and similar services

Typical Client:

Retail and Institutional

Capable of working with Financial Advisory Firms

Yes

Governmental Agency Oversight: 

Nevada Financial Institutions Division (NFID)

Company's Last Audit: 

October 2018 (Audited by: State of Nevada)

Summary of Assets Under Custody

Number of Active Clients:

25,000+

Number of Active accounts:

34,000+

Amount of assets company provides custody for:

$5 Billion

Self-Directed IRA Industry Affiliations

Self-Directed IRA industry affiliations (outside of this company):

None

Ownership of industry related websites:

None

Industry related company affiliations:

None

Industry related non-profits:

None

Industry related associations:

Retirement Industry Trust Association (RITA)

Industry related board of trustee positions:

None

Industry related publications:

None


4

Provident Trust Group

Fee Schedule

Account Setup Fee:

$50 ($150 for Solo(k) plans)

Account Termination Fee:

$250

Service Fee Classification: (flat, transaction-based, asset-based, hybrid)

Not Available in Public Version

Company Fee Schedule:

* Use the Provident Trust Fee Calculator (click button below) to calculate your estimated fees based on the company's published fee schedule. This is a useful tool when comparing different custodians based on your cost to use them. Please note, if you have never before used a self-directed IRA custodian or administrator to administer your account, the fees will be different than most broker dealers that provide transactional services for stocks, bonds, and mutual funds.


5

Provident Trust Group

Available Account Types

Type of Account:

Available at Provident Trust Group

Traditional IRA

Yes

Roth IRA

Yes

SEP IRA

(or SERSEP)

Yes

SIMPLE IRA

Yes

Individual 401(k)

Yes

Defined Contribution Plan

(Group plan e.g. 401k, 403b 457)

Yes

Defined Benefit Plan

(pension)

Yes

ESOP

(Employee Stock Ownership Plan)

No

Health Savings Account (HSA)

No

Education IRA (ESA)

(Coverdell Education Savings Account)

No

Non-Qualified Account (Individual)

Yes

Non-Qualified Account (Joint Tenants)

Yes

Trust Account

Yes

Partnership / Limited Partnership

Yes

UTMA / UGMA Custodial Account

No

C-corp, S-corp, or LLC account

Yes

Other:

Escrow


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Provident Trust Group

List of Allowable Assets

Type of Asset

Allowed For Custody?

Real Estate

Yes

Private Placement (Reg A)

Yes

Private Placement (Reg D)

Yes

Private Placement

(e.g. REIT, BDC, etc)

Yes

Precious Metals

Yes

Futures or Managed Futures

No

Options or Hedges

(non-publicly Traded)

Yes

Bitcoin (or other virtual currency)

No

FOREX

Yes

Hedge Funds

Yes

Limited Partnerships

Yes

Single-member LLC

(or Checkbook LLC)

Yes

Multi-member LLC

Yes

REITs

Yes

Annuities (fixed or Variable)

No

Viaticles or Life Settlements

No

Insurance (other)

No

Trust Deeds

Yes

Tax Liens

Yes

Private Lending (Unsecured Notes)

Yes

Private Lending (Secured Notes)

Yes

Private Company Stock

Yes

Public Company Stock (or ETFs)

no

Publicly Traded Options

No

Church Bonds

No

Mutual Funds or Closed-End Funds (CEF)

No

Livestock, Horses, or similar animals

Yes

Business Development Company (BDC)

Yes

International Real Estate

Yes

International Asset (other than real estate)

No

Other

N/A

 

Does Provident Trust Group sub-custody certain assets at other firms:

Yes, Ascensus Retirement, their parent company, holds traditional retirement plan assets (stocks, bonds, mutual funds)

Does Provident Trust provide sub custody services to other firms:

No

Asset Specialization:

None

Most popular assets held:

Real Estate, Promissory Notes, LLC


7

Provident Trust Group

Operations

Client account title format:

Provident Trust Company, LLC FBO: [ Participant Name ] IRA

Number of full-time employees:

75

Process for setting up a new account:

They have an agent-initiated online application or paper applications.

Process for adding a new asset to client account:

The client initiates the investment process by filling out and signing a Direction of Investment Form.

Procedures in place to protect client information:

View their privacy disclosure.

Procedures for annual valuations:

View their FMV Form.

Procedures for when an investment is suspected to be or is found to be fraudulent:

Provident complies with all BSA and anti-money laundering requirements that are applicable to it. Contact Provident for more information.


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Provident Trust Group

Technology

Does company participate in DTC system:

(Not Disclosed)

Details of DTC:

(Not Disclosed)

Does company accept Fed Funds wires:

(Not Disclosed)

Fed Funds wire details:

(Not Disclosed)

Client account access: 

InnoVue - They are developing a client portal

Accounting:

Innovest

Account reporting:

Innovest

Trading investments:

(Not Disclosed)

Safekeeping of client assets:

(Not Disclosed)

Record keeping of client assets:

(Not Disclosed)

Document storage:

(Not Disclosed)

Compliance:

(Not Disclosed)

Security and client information protection:

(Not Disclosed)


9

Provident Trust Group

Management Team

  • Theresa Fette, CEO
  • Jason Helquist, President
  • Jim Heiden, Sales & Marketing Manager

Access Company Management Profiles

Glassdoor Ratings: (How company rates as an employer)


10

Provident Trust Group

Client Protection

Insurance coverage limits for client assets:

Yes

Coverage for uninvested cash balances:

(Not Disclosed)

Errors & Omissions coverage (E&O):

Yes

Additional or supplemental insurance coverage for client accounts:

Yes

Have any owners or managing members of the company been charged with a felony, theft, or fraud:

No

Has the company itself ever been investigated, charged, or convicted of a felony, fraud, theft, or industry related violation:

No


11

Provident Trust Group

Customer Satisfaction

Better Business Bureau: (click to review BBB overview)

Accredited Business since:

09/05/2012

BBB Rating:

A+

Yelp Ratings: (click to review yelp ratings)

Number of people on customer service team:

56

Number of people on the "premier" or " institutional" customer service team:

6

Number of people on the team that performs investment reviews for client assets:

0

Average turnaround time for a client's new investment (assuming all documents required have been send in by client):

48 hours

Average turnaround time for setting up a new client account (assuming all documentation required has been sent in by client):

72 Hours (online application is faster)

Method of client account access:

Online access & Annual Statements

Is client education provided by company:

Yes

Is financial advice provided by company to client:

No


12

Provident Trust Group

Self Direct Your Retirement Transparency Index

The Self Direct Your Retirement Transparency Index is a metric we have developed to indicate how transparent self-directed IRA custodians and administrators are about their company. We value transparency as an ideal trait from a company that is providing custody or administration of your retirement accounts. It shows that the company has nothing to hide about their activities. You should consider this when you are making your choice.

The Self Direct Your Retirement Transparency Index is split into two parts. The first part is whether they voluntarily provided this information to us or whether we had to find this data on our own. Companies that provided us with the data were given the "company certified seal". If they did not participate, the seal does not show up in their profile. The second part of the index is how transparent the companies were in providing us with this information. A higher transparency number indicates a more transparent company. A number above 80% is ideal. There may be legitimate reasons companies do not want to share certain information, but you should consider this when making your decision.

Below the seal, we have listed the last time the company provided us with information. As long as the company has the certified seal, the information should be considered up-to-date. We contact the company periodically to ensure the information is accurate. If the company chooses not to verify the information, then we remove the seal. Transparency is only one factor you should consider when choosing a self directed IRA custodian or administrator.

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Willingness to provide information - High

Company Certified Information

Information last updated on: 12/21/2016


13

Provident Trust Group

Compared to Peers

Visit the Self-Directed IRA custodian & administrator comparison page to see how Provident Trust compares to its peers.


14

Provident Trust Group

Company Spotlight - Industry Trends

We asked Provident Trust Group to provide their individual insight into the following questions. This section is a bit more personal. The idea is that it will give you more insight into the company you are considering to provide custody of your investments. 

What trends do you see in the self-directed IRA industry?

(Not Disclosed)

What trends in asset types do you see at your firm?

(Not Disclosed)

What is your firm's biggest concern about the self-directed IRA industry?

(Not Disclosed)

Please list some additional concerns your firm has about the industry?

(Not Disclosed)

Do you see any changes in regards to what investors want from custodians and administrators?

(Not Disclosed)

What are your company's biggest challenges?

(Not Disclosed)

What are the self-directed IRA industry's biggest challenges?

Compliance and regulatory changes

What needs to be changed in the Self-Directed IRA industry?

(Not Disclosed)

How could the Self-Directed IRA Industry improve?

(Not Disclosed)

What is the biggest reason for the company's success?

(Not Disclosed)

Company's view of important of the following items (ranked in order of importance)

(Not Disclosed)


15

Provident Trust Group

Conclusion

Provident Trust has a high level of transparency. This is exactly what we look for in a custodian or administrator. Without this high level of transparency, we would not have access to the information we would need to make the best decision possible.

If you find a company that is not willing to be transparent to you as a potential customer of their services, then you should reconsider them as a potential choice for your retirement funds. Ultimately, your personal retirement investing needs will determine whether Provident Trust is a good fit for you. Transparency is only one metric which you should consider in your due diligence process. Please use our Self Directed IRA Custodian & Administrator Comparison Tool to help you make that determination.


One of the biggest areas of frustration we see from self-directed IRA investors is when they realize they have chosen the wrong self-directed IRA custodian or administrator. Choose your Self-Directed IRA custodian or administrator wisely. If you put the time in now to find the right company, you will save time, money, and aggravation later. Read our Choosing a Self-Directed IRA Custodian report for more information.

Next Steps... Once you have located your ideal Self-Directed IRA Custodian or Administrator, you will be on your way to self-directing your retirement. If you decide that this process seems too complex and you need assistance or financial advice, feel free to contact us. Our wealth management firm specializes in providing financial advice pertaining to alternative investments held in self-directed IRAs and 401ks. We are fiduciaries and provide unbiased advice. Contact us if you want to learn more about our services.


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