This is a third party review of
Information last updated on: 11/14/2025
Company certified on: Not Certified
Polycomp
Introduction
IMPORTANT: In September 2017 Ascensus agreed to acquire Polycomp Administrative Services.
Polycomp Administrative Services is distinguished by the depth of their experience in the field of retirement plan design and administration. Polycomp was founded in 1974, the same year as the Employee Retirement Income Security Act (ERISA) was enacted. The founders’ vision was to provide the highest level of expertise in retirement plan design and compliance administration. Polycomp attributes their success to their highly skilled employees and approach to delivering personalized plan consultation and administrative services.
Polycomp
Contact Information
Website: | |
|---|---|
Phone Number: | (800) 952-8800 |
Email: |
Offices:
Corporate Office: | 3000 Lava Ridge Court, Suite 130, Roseville, CA 95661 |
Customer Service Office: | 6400 Canoga Ave., Suite 250, Woodland Hills, CA 91367 |
Customer Service Office: | 404 Camino del Rio South, Suite 608, San Diego, CA 92108 |
Business Hours: | 8:00 AM to 5:00 PM PST (Monday - Thursday) 8:00 AM to 12:00 PM (Friday) |
Polycomp
Company Details
Company Classification: | Administrator | Custodian (Polycomp Trust Company) |
Date Established (under current name): | 1974 | 2009 (Polycomp Trust Company) |
Type of entity: | (Not Disclosed) |
Who provides custody for client assets: | Polycomp Trust Company |
Company is registered in: | South Dakota |
Primary Line of Business: | Providing self-directed IRA administrative services to clients for alternative investments |
Other Lines of Business: |
|
Typical Client: | (Not Disclosed) |
Capable of working with Financial Advisory Firms | (Not Disclosed) |
Governmental Agency Oversight: | State of South Dakota Division of Banking |
Company's Last Audit: | (Not Disclosed) |
Summary of Assets Under Custody
Number of Active Clients: | 4,000+ |
Number of Active accounts: | 4,000+ |
Amount of assets company provides custody for: | $9 Billion |
Self-Directed IRA Industry Affiliations
Self-Directed IRA industry affiliations (outside of this company): | Polycomp Trust Company (similar ownership) |
Ownership of industry related websites: | None |
Industry related company affiliations: | None |
Industry related non-profits: | None |
Industry related associations: | Retirement Industry Trust Association (RITA) American Society of Pension Professionals & Actuaries (ASPPA) |
Industry related board of trustee positions: | None |
Industry related publications: | None |
Polycomp
Fee Schedule
Account Setup Fee: | $95 |
Account Termination Fee: | $250 |
Service Fee Classification: (flat, transaction-based, asset-based, hybrid) | Transaction-based fees |
Company Fee Schedule: | Polycomp Administrative Services Fee Schedule (as of 1/1/16) |
Compare Company's Fees to other Custodians & Administrators
Polycomp
Available Account Types
Type of Account: | Available at Polycomp |
|---|---|
Traditional IRA | Yes |
Roth IRA | Yes |
SEP IRA (or SERSEP) | Yes |
SIMPLE IRA | Yes |
Individual 401(k) | Yes |
Defined Contribution Plan (Group plan e.g. 401k, 403b 457) | Yes |
Defined Benefit Plan (pension) | Yes |
ESOP (Employee Stock Ownership Plan) | Yes |
Health Savings Account (HSA) | No |
Education IRA (ESA) (Coverdell Education Savings Account) | No |
Non-Qualified Account (Individual) | No |
Non-Qualified Account (Joint Tenants) | No |
Trust Account | No |
Partnership / Limited Partnership | No |
UTMA / UGMA Custodial Account | No |
C-corp, S-corp, or LLC account | No |
Other: | N/A |
Polycomp
List of Allowable Assets
Type of Asset | Allowed For Custody? |
|---|---|
Real Estate | Yes |
Private Placement (Reg A) | (Not Disclosed) |
Private Placement (Reg D) | (Not Disclosed) |
Private Placement (e.g. REIT, BDC, etc) | (Not Disclosed) |
Precious Metals | Yes |
Futures or Managed Futures | No |
Options or Hedges (non-publicly Traded) | (Not Disclosed) |
Bitcoin (or other virtual currency) | (Not Disclosed) |
FOREX | No |
Hedge Funds | (Not Disclosed) |
Limited Partnerships | Yes |
Single-member LLC (or Checkbook LLC) | Yes (with Oversight) |
Multi-member LLC | Yes |
REITs | (Not Disclosed) |
Annuities (fixed or Variable) | (Not Disclosed) |
Viaticles or Life Settlements | (Not Disclosed) |
Insurance (other) | No |
Trust Deeds | (Not Disclosed) |
Tax Liens | (Not Disclosed) |
Private Lending (Unsecured Notes) | Yes |
Private Lending (Secured Notes) | Yes |
Private Company Stock | Yes |
Public Company Stock (or ETFs) | No |
Publicly Traded Options | No |
Church Bonds | (Not Disclosed) |
Mutual Funds or Closed-End Funds (CEF) | No |
Livestock, Horses, or similar animals | (Not Disclosed) |
Business Development Company (BDC) | (Not Disclosed) |
International Real Estate | No |
International Asset (other than real estate) | No |
Other | N/A |
Does Polycomp sub-custody certain assets at other firms: | (Not Disclosed) |
Does Polycomp provide sub custody services to other firms: | (Not Disclosed) |
Asset Specialization: | (Not Disclosed) |
Most popular assets held: |
|
Polycomp
Operations
Client account title format: | (Not Disclosed) |
Number of full-time employees: | 105 |
Process for setting up a new account:
(Not Disclosed)
Process for adding a new asset to client account:
(Not Disclosed)
Procedures in place to protect client information:
(Not Disclosed)
Procedures for annual valuations:
(Not Disclosed)
Procedures for when an investment is suspected to be or is found to be fraudulent:
(Not Disclosed)
Polycomp
Technology
Does company participate in DTC system: | (Not Disclosed) |
Details of DTC: | (Not Disclosed) |
Does company accept Fed Funds wires: | (Not Disclosed) |
Fed Funds wire details: | (Not Disclosed) |
Client account access: | (Not Disclosed) |
Accounting: | (Not Disclosed) |
Account reporting: | (Not Disclosed) |
Trading investments: | (Not Disclosed) |
Safekeeping of client assets: | (Not Disclosed) |
Record keeping of client assets: | (Not Disclosed) |
Document storage: | (Not Disclosed) |
Compliance: | (Not Disclosed) |
Security and client information protection: | (Not Disclosed) |
Polycomp
Management Team
- Donna Harmon, President, COO, Owner
- NaKendra Stewart, Director of Compliance
- Christopher Mastrianni, Director of Trust Benefit Services
- Harry Veldkamp, CEO, Owner (Polycomp Trust Company)
- Pamela Constantino, President, Owner (Polycomp Trust Company)
Access Company Management Profiles
Glassdoor Ratings: (How company rates as an employer)
Polycomp
Client Protection
Insurance coverage limits for client assets: | (Not Disclosed) |
Coverage for uninvested cash balances: | (Not Disclosed) |
Errors & Omissions coverage (E&O): | (Not Disclosed) |
Additional or supplemental insurance coverage for client accounts: | (Not Disclosed) |
Have any owners or managing members of the company been charged with a felony, theft, or fraud: | (Not Disclosed) |
Has the company itself ever been investigated, charged, or convicted of a felony, fraud, theft, or industry related violation: | (Not Disclosed) |
Polycomp
Customer Satisfaction
Better Business Bureau: (click to review BBB overview) | |
Accredited Business since: | Not Accredited |
BBB Rating: | B- |
Yelp Ratings: (click to review yelp ratings) | |
Number of people on customer service team: | (Not Disclosed) |
Number of people on the "premier" or " institutional" customer service team: | (Not Disclosed) |
Number of people on the team that performs investment reviews for client assets: | (Not Disclosed) |
Average turnaround time for a client's new investment (assuming all documents required have been send in by client): | (Not Disclosed) |
Average turnaround time for setting up a new client account (assuming all documentation required has been sent in by client): | (Not Disclosed) |
Method of client account access: | (Not Disclosed) |
Is client education provided by company: | (Not Disclosed) |
Is financial advice provided by company to client: | (Not Disclosed) |
Polycomp
Self Direct Your Retirement Transparency Index
The Self Direct Your Retirement Transparency Index is a metric we have developed to indicate how transparent self-directed IRA custodians and administrators are about their company. We value transparency as an ideal trait from a company that is providing custody or administration of your retirement accounts. It shows that the company has nothing to hide about their activities. You should consider this when you are making your choice.
The Self Direct Your Retirement Transparency Index is split into two parts. The first part is whether they voluntarily provided this information to us or whether we had to find this data on our own. Companies that provided us with the data were given the "company certified seal". If they did not participate, the seal does not show up in their profile. The second part of the index is how transparent the companies were in providing us with this information. A higher transparency number indicates a more transparent company. A number above 80% is ideal. There may be legitimate reasons companies do not want to share certain information, but you should consider this when making your decision.
Below the seal, we have listed the last time the company provided us with information. As long as the company has the certified seal, the information should be considered up-to-date. We contact the company periodically to ensure the information is accurate. If the company chooses not to verify the information, then we remove the seal. Transparency is only one factor you should consider when choosing a self directed IRA custodian or administrator.
Willingness to provide information - Very Low
Company Certified Information
Information last updated on: 02/24/2016
Polycomp
Compared to Peers
Visit the Self-Directed IRA custodian & administrator comparison page to see how Polycomp compares to its peers.
Polycomp
Company Spotlight - Industry Trends
We asked Polycomp to provide their individual insight into the following questions. This section is a bit more personal. The idea is that it will give you more insight into the company you are considering to provide custody of your investments.
What trends do you see in the self-directed IRA industry? | (Not Disclosed) |
What trends in asset types do you see at your firm? | (Not Disclosed) |
What is your firm's biggest concern about the self-directed IRA industry? | (Not Disclosed) |
Please list some additional concerns your firm has about the industry? | (Not Disclosed) |
Do you see any changes in regards to what investors want from custodians and administrators? | (Not Disclosed) |
What are your company's biggest challenges? | (Not Disclosed) |
What are the self-directed IRA industry's biggest challenges? | (Not Disclosed) |
What needs to be changed in the Self-Directed IRA industry? | (Not Disclosed) |
How could the Self-Directed IRA Industry improve? | (Not Disclosed) |
What is the biggest reason for the company's success? | (Not Disclosed) |
Company's view of important of the following items (ranked in order of importance)
(Not Disclosed)
Polycomp
Conclusion
We are not able to make a reasonable assessment of this administrator due to their lack of transparency. It is hard to truly know what you are getting from an administrator who is administering your investments if they are unwilling to disclose even basic information about themselves to potential clients. While the company might be suitable for your investing needs, you should exercise caution unless they are willing to disclose all the information you need to make a reasonable decision.
If you find a company that is not willing to be transparent to you as a potential customer of their services, then you should reconsider them as a potential choice for your retirement funds. Ultimately, your personal retirement investing needs will determine whether Polycomp is a good fit for you. Transparency is only one metric which you should consider in your due diligence process. Please use our Self Directed IRA Custodian & Administrator Comparison Tool to help you make that determination.
One of the biggest areas of frustration we see from self-directed IRA investors is when they realize they have chosen the wrong self-directed IRA custodian or administrator. Choose your Self-Directed IRA custodian or administrator wisely. If you put the time in now to find the right company, you will save time, money, and aggravation later. Read our Choosing a Self-Directed IRA Custodian report for more information.
Next Steps... Once you have located your ideal Self-Directed IRA Custodian or Administrator, you will be on your way to self-directing your retirement. If you decide that this process seems too complex and you need assistance or financial advice, feel free to contact us. Our wealth management firm specializes in providing financial advice pertaining to alternative investments held in self-directed IRAs and 401ks. We are fiduciaries and provide unbiased advice. Contact us if you want to learn more about our services.
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